Terms and Conditions - Drain Unblocking Services

12 Month Guarantee, Terms and Conditions

There will be a 30 day period which will include a free call back visit should the blockage reoccur again on the same drainage line that was initially unblocked.

Should this blockage reoccur after the 30 day period and within 12 months of our initial call out then we offer a free call back and drain unblocking service, which is combined with a CCTV drainage survey of the drain charged at £150 inc vat.

Commercial properties which discharge of large quantities of fats, oils and grease will not receive this guarantee. Due to the nature of these organisations we recommend for these properties to have a maintenance programme in place with grease control measures.

Pricing and Terms and Conditions

Investigation & work by Hand

Costs. £29 plus vat, £34.80 inc vat

This is the minimum service level charge to dispatch an engineer to a property.

This level of service will consist of a call out for an engineer to attend a property, to carry out an investigation on the issues raised on the drainage system and to attempt to resolve the issue by hand only without the aid of any tools and equipment.

The maximum time on site for this level of service will be 30 minutes

Rodding and plunging

Costs. £95 plus vat, £114 inc vat

The rodding and plunging service is typically carried out in situations such as/ but not limited to:

Blocked Sinks
Blocked Gullies
Blocked manholes
Blocked Toilets
Blocked Soil stacks

The maximum time on site for this level of service will be 1 hour

Rodding and Plunging is not considered to be the most effective method for unblocking stubborn blockage but is most suitable for localised and soft blockages.

High Pressure Water Drain Jetting and Electrical Mechanical Equipment

Costs. £240 plus vat, £288 inc vat.

High pressure water drain jetting and electrical mechanical equipment is typically used in the following situations but is not limited to:

Root/ Concrete removal
Fat/ Grease/ Scale removal
Baby wipes/ Sanitary towels in drains
Rubble and Debris removal in drains
Blocked manholes
Blocked toilets
Blocked Soil stacks
Blocked Sink Pipes
Blocked Gullies
Displaced drain

High pressure water drain jetting and electrical mechanical services are considered to be the most effective methods of attempting to unblock drains, but does not come with any form of guarantee to clear a blockage. The maximum time onsite for this level of service will be 1 hour and 30 minutes. Should the blockage not be removed within this time frame then further recommendations will be provided to resolve the issue.

Charges Information Drain Unblocking Services

The above 3 levels of drain unblocking services mentioned above are attempts to clear through a blockage within a drain pipe. It must be noted that blockages cannot always be removed due to a numbers of different factors such as a collapsed drain. However Drain Unblocking Services Limited do charge the full value of the level of service provided whether the blockage is removed or not.

From time to time our standard operating changes may increase in a number of situations such as, late working hours, week end days, bank holidays, high level of service demand etc. Should any of our prices increase, all consumers will be clearly informed over the telephone prior to placing a booking.

Drain Unblocking Guarantee, Terms and Conditions (Applicable to High Pressure Water Drain Jetting Only)

There will be a 30 day period which will include a free call back visit should the blockage reoccur again on the same drainage line that was initially unblocked. Should this blockage reoccur after the 30 day period and within 12 months of our initial call out then we offer a call back service which includes drain unblocking and is combined with a CCTV drainage survey of the drain charged at £125 plus vat.

Drain Repairs 12 Month Guarantee, Terms and Conditions

12 Month Guarantee is applicable to structural repair work only.

Disclaimer

The Provider does not provide liability insurance for the protection of individuals, groups, organisations, businesses, spectators, or others who may participate in the activity. In consideration for your participation in said activity, the individual, group, organization, business, spectator, or other, does hereby release and forever discharge the provider and its officers, board, and employees, jointly and severally from any and all actions, causes of actions, claims and demands for, upon or by reason of any damage, loss or injury, which hereafter may be sustained by participating in the activity. This release extends and applies to, and also covers and includes, all unknown, unforeseen, unanticipated and unsuspected injuries, damage, loss and liability and the consequences thereof, as well as those now disclosed and known to exist. Releases shall not extend to claims, demands, injuries, or damages which are known or unsuspected to exist at this time, to the person executing such release, are hereby waived. I hereby agree on behalf of my heirs, executors, administrators, and assigns, to the indemnify the provider and its officers, boards and employees, joint and severally from any and all actions, causes of actions, claims and demands for, upon or by reason of any damage, loss or injury, which hereafter may be sustained by participating in the activity. It is further understood and agreed that said participation in the activity is not to be construed as an admission of any liability and acceptance of assumption of responsibility by the provider, its officers, board, end employees, jointly and severally, for all damages and expenses for which the provider, its officers, board and employees, become liable as a result of any alleged act of the parade participant.

Quotations for remedial works

All works to be carried out are subject to change in specification as the objective of the quotation provided is to repair the drain and is not the method of how the drain is repaired. However we will endeavour to solve the problem identified without any change in specification. Any additional issues found that have not been included in the works quoted for will incur an extra cost.

Deposit Payments

When a deposit payment is taken by card payment over the telephone the card details will be held secure and used to clear down the balance immediately on the completion of the contract of works. A confirmation email receipt for the card payment will be emailed on from our card payment facility immediately when clearing down card payments.